Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Money back guarantee:
To be eligible for a return, you must provide before and after photos of your teeth (everyday with dates and times) showing your treatments have not worked + pictures of the treatments opened and used (all treatments) You have to have used either a full box of strips or a full kit. If these are provided and you have not achieved at least 2 shades whiter, your refund will be accepted.
Sensitivity guarantee:
To be eligible for a refund due to sensitivity you must have used between 2-3 treatments (no more than 3 treatments used)
To start a return, you can contact us at bonniesmilesltd@gmail.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bonniesmilesltd@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at anthonythorp0@gmail.com.
(To be eligible for a refund, you have must received your order, confirmed lost in transit or it has been 30 days since Order date)